How Can we help you ?
General FAQ
How do I check the status of my order?
You can check the status of your order by clicking Track Order on the Peeprimart® page post account login.
Once your order is placed, we will send you confirmation of your order details by e-mail and SMS.
Again, once we dispatch your shipment, you will be notified via SMS.
Your tracking link may take up to 24 hours from shipping date to get activated.
In case of any unusual event which delays your order, you will receive an update from us.
How do I return my product?
You can return an order by clicking Return on the My Orders page.
* We accept returns within 7 days from the date of delivery of the order for most of the products, please refer to the Product Description Page for more details.
Please ensure while returning, the product and the packaging are in the same condition as it was delivered.
* Upon raising a return request, we will verify and confirm the issue you have reported.
*You can return products under warranty for manufacturing defects.
I am unable to use my promotional coupon/code.
Since some of our products are already discounted, promotional coupons and codes will not be applicable on already discounted products. You can use them to purchase any non discounted product.
Can I cancel or modify my order?
Orders can be canceled or modified only if they have not yet been processed. Please contact us as soon as possible if you need to make any changes to your order
What should I do if I receive a defective or incorrect item?
If you reeive a defective or incorrect item, please contact our customer support team immediately with your order number and details about the issue. We will assist you in resolving the problem and arrange for a return or replacement if necessary.
Can I leave a review for a product?
Yes, we encourage customers to leave reviews for products they have purchased. You can submit your review on the product page where you purchased the item.